Shipping and Refund Policy for Apollo Reach NSR Hospital
1. Booking and Service Delivery
1.1. Online Booking: Apollo Reach NSR Hospital offers the convenience of booking medical services and tests online. Once you complete the booking and payment process, you will receive a confirmation email or SMS with the details of your appointment and instructions.
1.2. Service Delivery: Medical services and tests booked online will be provided at our hospital's designated location. You must arrive at the specified date and time for your scheduled appointment. Please bring the necessary identification and any required medical documents.
2. Cancellation and Rescheduling
2.1. Cancellation: If you wish to cancel your appointment, you must do so within the cancellation window specified during the booking process. Failure to cancel within this window may result in forfeiture of your payment.
2.2. Rescheduling: You may reschedule your appointment within the permitted timeframe. Please contact our hospital's customer service to make any necessary changes.
3. Refunds
3.1. Refund Eligibility: Refunds for online bookings are subject to the following conditions:
- Refund requests must be made within the stipulated cancellation window.
- Refunds are applicable only for cancellations made within the permitted timeframe.
- Refunds will be processed for the amount paid after deducting any applicable processing fees or charges.
3.2. Refund Processing: Refund requests can be made by contacting our hospital's customer service. Refunds will be processed within a reasonable timeframe, typically within 7 business days, using the same payment method used for the original booking.
3.3. No-Show Policy: If you fail to appear for your appointment without prior cancellation or rescheduling, no refunds will be provided.
4. Shipping Charges
4.1. Shipping Charges: Apollo Reach NSR Hospital does not charge shipping fees for online bookings of medical services and tests. All services are provided in-person at our hospital.
4.2. Billing Disputes: Any disputes related to payments or billing should be directed to Razorpay, and you agree to cooperate in the resolution of such disputes.
5. Contact Information
If you have any questions or concerns regarding our Shipping and Refund Policy or your online booking, please contact our customer service team:
Apollo Reach NSR Hospital Address: Kothapet, X road, Arepally, Warangal, Telangana 506006
Phone: 094598 75555